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1 What is the Promotion during this month?
A: Mini Order $30, Orders Over $100, enjoy free shipping by express all over the world.
Up to 60% discount, and you will get Surprise Extra Free Gift for Valentine's Day!
Also according to your orders amount you can add you wanted Free Jewelry into your shopping cart .
pls check detail: http://www.fashionjewelry100.com/free-jewelry.html
2 Do you have any customers reviews for my reference?
A: We have been try our best to provide our customers the best service and the excellent quality goods. Our customers reviews: http://www.fashionjewelry100.com/message_lists.php
If you satisfied with our products and services, or have any suggestions for us, welcome you leave messages or reviews to us .we will keep improvement to supply you more and more good service in all aspects.
3 If I want wholesale, can you give me a discount?
A: Of course we give you a discount upon your total order amount and each items qty. The more you ordered，the more discount you will be allowed automaticly. the best discount as low as 50%.
If you need more information about our specific discount policy,please Email :wholesale@jewelry4ustore.com, Or check: http://www.fashionjewelry100.com/Wholesale-Discount
4 How is the quality of your jewelry?
A: It’s very good quality of our jewelry exactly same as the pictures show on our site.
And each jewelry packed with a single OPP bag.
5 What is Alloy Material of your jewelry?
A: Mainly are Copper ,Iron, Aluminium. They are all high quality with nickel free, lead free, allergy free for alloy Material.
6 Do you have single packing for each jewelry?
A: Each jewelry packed with a single OPP bag, you can hang up them for sale.
7 How to caring my jewelry well?
A: Jewelry is wonderful but easily damaged. Try to protect any jewelry from scratches, sharp blows, harsh chemicals, extreme temperatures and sunlight.
*Store jewelry separately so it doesn't scratch other jewelry.
*When doing household tasks such as gardening and cleaning, be certain to re move rings.
*Put your jewelry on after washing and applying any makeup/hair spray.
*Take off jewelry before swimming in a swimming pool. The chlorine can cause damage to various gemstones and gold. Gemstones may become loose in their settings (and possibly fall out).
*Before doing high impact sports take off your jewelry as you may scratch the metal or chip the gemstones.
*Avoid storing your jewelry next to a heating vent, window sill or on a car dashboard.
*Store jewelry away from sunlight as the sun may fade the gemstones.
*Always store bead necklaces (such as lapis, pearls, etc) flat as silk stretches over time.
8 Is that colorfast for all your jewelry?
A: Usually our jewelry can keep color fast half years to Three years, it all depends on how you care it. But Tungsten and Titanium material jewelry can keep colorfast forever.
9 How about the quality of Tungsten Ring & Titanium Ring?
A: Tungsten Ring included tungsten exceed 85%, Waterproof, Anti-sweat, Corrosion Resistant, Never Deformation, Colorfast. It available for custom order and lettering what you want.
Titanium Ring included titanium 99.99%, Radiation Proof, Waterproof, Anti-sweat, Oilproof , Corrosion Resistant, Never Metamorphose, Adamant, Colorfast, Light Weight, Never Hypersusceptibility. It available for custom order and lettering what you want.
10 Is that all the items show on website available now?
A: Yes almost all the items show on our website are available. any more confirmation pls email:wholesale@jewelry4ustore.com or click our live chat for help.
11 Where are you located?
A: Address: Room 3312, Building 3, TuoSen Science & Technology Parks, Changhe Road No.351, Bingjiang District, Hangzhou City, Zhejiang Province. China .310052
12 How can I enjoy free shipping?
A: If Orders Over $100, you can enjoy free shipping all over the world. if have any international express available in your local. We definitely can ship it for you with free shipping.
13 I come from a small country, will you ship package to my country for me?
A: If have any international express available in your city. we can ship package for you, if orders over $100, you also can enjoy free shipping.
14 How soon does your company make the delivery after payment?
A: usually you can expect your package within 5-10 workdays after your payment if everything in stock We will ship your package our from our factory within 24hours-48hours. if custom order need 6-10 workdays production period, then 3-6 workdays for shipping.
15 How can I track my package after you ship out my package?
A: We usually ship out my package within 24-48 hours, as soon as we ship out your package,we will Email you your tracking No.immediately. and we also have been keep close eyes on your package after ship out, if any problem we will call you and email you for detail and help you out. Make sure you will receive the package in soonest possible.
16 How long dose it take to deliver the goods to my home?
A: Your order should reach you address within 5-10 workdays after paypamt via FedEx, TNT or EMS. according to the city you live. Usually 4-8 workdays to United States.
17 Will you ship me package again , if I have not received it for some problem?
A: We will make sure you received your package after your payment , Usually you can except your package arrived within 4-10 workdays after payment ,pls keep an close eye on your package during these days after we ship out it . if you can not receive the package ,there are below circumstances ;
(1) If you are not provided the incorrect or not detail enough address .the express can not find you .After get your correct and detailed address ,We will ask express to delivery it for you again.
(2) If you are not in home when express send you package . we will call you and Email you for your local Express TEL. you can call them and ask them to delivery it for you again when you available in home.
(3) If you are not leave the correct or detailed address ,express can not find you , and your phone No. doesn’t work . We will email you everyday until you response it .
(4) If express can not delivery package to you for can not contact you timely .and we also have no response from you .we will ask express keep package for you in your local express office and until you contact us for this problem .
(5) If your package have hold by your local customs .and if you have not get this info. from your customs and express .as soon as we find it . We will contact you for this problem immediately and help you out as soon as we can.
(6) If it’s the problem by express they can not delivery for you .we will try to ship you again with which express available in your local.
(7) If it the problem from customs ,they refuse your import package .we will manage our ways use another express with another ways to ship your package again ,if you have buy similar things from other countries and have not encounter it before.
(8) If the package disappeared, after confirm with express , we will ship you a new one as soon as possible.
So if over 8 workdays you still have not received package after your payment, pls do keep in touch with us for your package status . So you can cooperated with us solve these problem quickly.
18 What should I do if the goods arrives damaged?
A: If any items arrived not in good condition, pls take a photograph for all damaged items, list all the damaged item No. and marked each qty and each broken descriptions accordingly,Email us for reimbursement to wholesale@jewelry4ustore.com. We will soon apply all the loss for you as soon as we got your email for claim.
19 Does your company send free samples?
A: We couldn't send free samples. You are welcome to place a trial order to test the quality of our products for first order. Each one pcs available for wholesale.
20 Can I change what I have ordered into other jewelry ? After placing an order online?
A: If this cases , pls email wholesale@jewelry4ustore.com for detail timely .if we have not prepare your order well we will help you change what you want .but if we have prepare well or ship out your package ,we can not accept change but you can place a new order .thank you for your kind understanding.
21 What is your return policy?
A: We will responsible for all your loss if any arrived broken. We have been make sure all our customer run no risk to purchase from us .and we have been provided the very good quality. pls rest assured.
22 Do you offer customized making?
A: Yes. You are welcome to send Email to for your detailed special requirements . Titanium and Tungsten ring are available for custom order. It will make sure produced exactly as your own personal size. Lettering what you like available.
OEM welcome.
23 If I have my own design , Can you produce them for me?
A: Sure, we have our own factory, the production date about one week after your payment. OEM welcome. If you can provided sample for us will get more favorable price. Mini order for each design is 300pcs.
24 Can the necklace be lengthened or shortened?
A: Generally, our jewelry are made according to international standard size. Necklace is usually with the length of 40cm ,most of our necklace with a extention chain . Garment necklace usually 80cm long.
25 Is there any sum or quantity limit?
A: Since larger order can help you save carriage, mini order only $30. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over $100.
Enjoy Free shipping. No sum and qty limited.
26 Whether does the customer need to pay the customs duty?
A: We can not sure .All our customer only need pay the jewelry amount and shipping cost to us .and order over $100 free shipping .we always declared the package with very low value ,may counties do not charge tax for declared value below $100 , and some small county customs maybe will charge some certain tax according to our declared low value. But it all depending on the circumstances, bcz if customs have not check you package maybe you do not need pay any tax.
27 Do you have catalogue
A: Sorry ,we can not provided the latest catalogue . bcz we have thousands items and we need keep updated everyday. So all the products displayed on our website it’s the latest available items , and we will keep you informed by email if any new items new arrived.
28 Is the price expressed on your website as US Dollar?
A: Yes, but you can pay by Pounds, Euros with the same value by paypal as the present Exchange Rate. If you do not know the Exchange Rate, and do not know how much you should pay for others currency. Please Email : wholesale@jewelry4ustore.com for confirmation . or click our live chat for help.
29 Can I pay part of the remit first, and balance pay after receiving the goods?
A: We are afraid not. On the one hand, divided payment will only increase unnecessary bank fee for you. On the other hand, we are a company with a good reputation established around the world.
If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.
30 How can I contact you?
A: We have 24/7 online service. you can click our live chat any time you want for help.
http://messenger.providesupport.com/messenger/myweddingsales.html?ps_s=V4ubO9MrFIrh_2
Email : wholesale@jewelry4ustore.com
Msn : jewelrywholesalevip@hotmail.com
Skype: Vgoldseller.3
Tel: 0086-057128986830
31 How to register?
A: You can register yourself to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information.
First way , you can click the “log in” button on the top right corner of our website page,then you can find the left side have a yellow button “create an account", click it to fill out all the information are needed ,then submit it. You will finish the register.
Second way , click the below link directly for register :
http://www.fashionjewelry100.com/customer/account/create/
After your successful register, you may log in and order our products online immediately.
32 How to pay?
A:(1) For sample order or small amount orders acceptable for : Paypal , Credit Card ,Moneygram, West Union ,Telegraphic Transfer (sample orders or Orders Amount Less Than USD 1500)
(2) For large amount wholesale orders acceptable for :Telegraphic Transfer , West Union ,Moneygram , (Orders Amount Over USD 1500)
*.Our paypal account : paypal@myweddingsales.com , it’s available for payment by crecit cards, paypal,and so on.
*.West union payment ways:
Receiver: Chen FangJuan
First name: Fang Juan
Last name: Chen
City: HANGZHOU
Province:HANGZHOU ,China, Post Code: 310052
Phone NO.:0086 057128986830
*.Telegraphic Transfer
Bank Name: Bank Of China
Swift Code: BKCHCNBJ910
A/CNo.: 6216611300000639279
Account Name:LIU CHANG
Beneficiary's Banker:Bank of China Hangzhou Binjiang Sub-Branch
Bank Address:No.3806 Binjiang Jiangnan AVENUE Hangzhou, China ,310053
Commission Charge: (Transfer fee Prepaid)
33 If I have question which your online service can not answer me immediately. What should I do?
A: You can email: wholesale@jewelry4ustore.com, list all you questions. and you name, country, TEL. Our Jewelry department manager will give you special quickly response within 24 H. Make sure help you out in soonest possible.
